Shipping policy

MJ Collective | Shipping, Delivery & Collection Policy

MJ Collective brings together three collections: MJ Kitchen, MJ Home and MJ Preloved. Delivery and collection arrangements vary depending on the products ordered.

1. MJ Kitchen — Collection Only

MJ Kitchen offers freshly prepared food, platters and desserts made to order.

All orders are for collection only. Delivery is not currently available.
Orders must be placed in advance and are subject to availability and confirmation.
The collection location, date and time will be communicated when the order is confirmed.
Customers are requested to collect their orders at the agreed time to help maintain food quality and freshness.
Customers should contact MJ Kitchen as soon as possible if they need to change their collection arrangements.

2. MJ Home — Furniture & Home Accessories

Furniture collection may be arranged from our manufacturing partner’s premises in Elsies River, Cape Town, by prior appointment.
Furniture delivery is quoted individually according to the destination, size and handling requirements.
Production and delivery lead times will be confirmed before an order is finalised.
Customers will be informed of known delays or changes to agreed delivery arrangements.
Additional delivery, access or installation requirements must be discussed in advance.

3. MJ Preloved — Fashion & Accessories

Standard Courier Delivery: A flat shipping fee of R80 applies to eligible MJ Preloved orders delivered within South Africa. Estimated delivery is 3–5 business days in transit, subject to courier availability and any additional processing time.
Courier delivery may be arranged within South Africa, subject to courier availability.
Delivery costs will be confirmed before payment unless already displayed at checkout.
Dispatch and estimated delivery times will be communicated when the order is confirmed.
Customers must provide accurate delivery addresses and contact details.

4. General Conditions

Applicable collection or delivery arrangements and charges will be communicated before an order is confirmed.
Estimated delivery dates are not guaranteed, and customers will be informed of material delays.
Customers should inspect their orders upon receipt and report any damage, missing items or incorrect products as soon as reasonably possible.
Nothing in this policy limits customers’ rights under applicable South African consumer protection legislation.